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Policies

Payment Methods

All major credit cards are accepted including Visa, Mastercard, American Express, Discover, & Diners Club. We also accept Paypal, Apple Pay and Amazon payments.

 


 

Security

Cyberteez.com is secured by GeoTrust SSL providing up to 256 bit encryption technology, the highest level of encryption and security possible. For a smooth transaction be sure to include your current billing address during checkout. If your billing address does not match what is on file with the card issuing bank (ie: you have moved and you're using a previous address) your transaction will likely be declined. We do not share or distribute any customer information with any third parties.


 

Shipping

We ship worldwide. All domestic and international orders ship via USPS postal mail from our fulfillment center in Los Angeles, CA. We are currently offering free standard shipping on select items within the USA only. The free shipping option will be available to choose during checkout if the item being ordered is applicable to the free shipping offer. We also offer domestic Priority and Express Mail shipping which you can choose during checkout. Priority and Express Mail service levels are excluded from our free shipping offer. International orders will receive a flat rate shipping charge based on order total dollar amount and will ship either USPS First Class Mail International, or USPS Priority Mail International depending on the order total dollar amount. Tracking numbers will be provided for all shipments.

When you place an order, you will receive an e-mail confirming your order. Usually all orders will ship within 24-48 hours. You will receive a second e-mail confirmation with a tracking number once your order has been processed and shipped. We do our very best to make sure that all of the items in our website are in stock. In the rare! event that an item or size ordered is out stock we will issue the appropriate refund and you will be notified via e-mail.


 

Returns

Returns for refund: Merchandise may be returned (Please inspect your item carefully prior to returning) as long as it is unwashed, unworn, unaltered, undamaged, unscented, unsoiled (must be 100% free of any human and pet/animal hairs, makeup or deodorant stains/residue), brand new in the same original condition that it was received, and with all original manufacturer packaging including bags, tags, stickers and poly wrappers within 14 days of receipt to be eligible for a refund. Cyberteez customer service representatives can be reached via email  through our contact form to obtain return instructions. Merchandise must be received back in our warehouse within 14 days from the date it was received. Refunds are given on merchandise only, less a 20% restocking fee. All shipping costs, including return shipping are the responsibility of the buyer and are not eligible for refund. If your order was shipped with free shipping, the actual costs incurred by Cyberteez to ship the item will be deducted.

Exchanges

If you need to exchange an item you would need to re-purchase the desired item separately and contact us to make arrangements for the item to be returned.

Return Guidelines

Due to health code regulations, we cannot accept returns for undergarments, petticoats, wigs, masks, hats, swimwear and stockings. All unauthorized returns will have to be refused and returned to sender.


 

Privacy

The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

For example, you may need to provide the following information:

  • Name
  • Website URL information
  • Email address
  • Phone number

In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity.

What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?

We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

How Do We Protect Your Information?

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Communication Opt Out

If you wish to opt out of receiving offers directly from Company Name , you can unsubscribe by following the opt-out instructions in the emails that they send you located at the footer of the communication. You can email us at info@cyberteez.com  with questions, comments or suggestions.

1. Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

2. What about Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

3. What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.

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